Our Process
Our commitment to customer service is everything
At Brightside Scientific, our commitment to customer service is everything. We understand that your research and outcomes depend on the reliability and performance of our equipment, which is why we strive to provide unparalleled support from the moment you contact us.
Our process ensures rapid response times, careful selection and installation of products, and ongoing technical support tailored to your needs.
Comprehensive Service at Every Stage
From the initial consultation and product selection to installation, training, and ongoing technical support, the Brightside Scientific team ensures our clients receive unparalleled service at every stage. Our process is designed to be thorough and efficient, delivering the highest level of customer satisfaction.
What to Expect with Brightside Scientific
Initial Consultation and Product Selection
The first step in our process is a thorough discussion about your requirements. Whether you know exactly what you need or have a general idea but need expert advice, our team is here to help. We have extensive knowledge about the equipment and accessories we supply, which we love to share during this consultation process. Our team takes the time to understand your specific needs and make confident recommendations if required.
Tailored Recommendations and Engagement
Our engagement with clients goes beyond mere transactions. We care deeply about your research and outcomes, and this drives our dedication to providing the best possible service. We carefully select products that meet your requirements and ensure they are suitable for your specific applications. Our team is always available to answer questions and provide guidance, ensuring you feel supported every step of the way.
Nationwide Delivery
We deliver our products Australia-wide, ensuring that no matter where you are, Brightside Scientific has you covered. Our delivery process is meticulously coordinated to suit the schedules of your lab technicians. We understand that labs aren’t always open, and we work around your availability to ensure a worry-free installation.
A Seamless Installation Process
When we arrive for installation, our trained technicians handle every aspect of the setup, ensuring everything is ready for immediate use. We install and commission the equipment, connect remote alarms, CO2 connections, and configure touchscreens with passwords, temperature settings, and alarm points. Your Brightside Scientific technician will also take away all packaging once the installation is complete.
Training and Support
After install, we provide comprehensive training to ensure that your team is fully equipped to operate the new equipment. Our training covers all aspects of the equipment’s functionality, ensuring that you can maximise its potential in your research. Our commitment to customer service doesn’t end with the installation. We offer ongoing technical support to ensure that your equipment continues to operate at peak performance. Our network of technicians is available nationwide, providing prompt and effective support to minimise downtime and ensure the longevity of your equipment.
Efficient Invoicing and Adaptabiliy
We understand the financial aspects of research and the importance of efficient invoicing. Our processes are adaptable to accommodate research grants and other funding structures, ensuring a smooth financial transaction experience. We aim to make the administrative aspects as straightforward as possible, so you can focus on your research.
Aftersales Care and Warranty
Brightside Scientific stands by the quality of our products and services. We offer 5-year parts and labour warranties on all Ultra-Low Temperature (ULT) Freezers and Incubators.. Our technicians are factory-trained and equipped with spare parts to handle any issues that may arise, ensuring quick and effective resolutions.
Trusted by leading organisations
Next-level technology for your organisation
Brightside Scientific has been delivering next-level support to laboratories, universities, and hospitals since 2010. Get started with a complimentary quote today.
Same-day quotes available